Patient Reviews
Patient Feedback
Digestive Health Specialists is committed to providing patients with high-quality care for their gastrointestinal needs. By utilizing advanced diagnostic tools and innovative treatment approaches, we are proud to be one of the leading gastroenterology groups in the Kansas City, MO area. We understand that it is essential to find a provider that listens to your needs and concerns. That's why we have collected feedback from past and current patients. Take some time to browse through our reviews to see firsthand the level of care our gastroenterologists offer to all of our patients.
"Dr Chen and staff are always professional. My colonoscopy did have a complication (another health issue hindered a complete procedure). What could be seen during the partial colonoscopy was clear. Follow up actions were discussed and taken in the days afterwards. I have been Dr Chen’s patient for many years and have always felt confident in his care."
"Colonoscopy. Went better than expected. I was kept comfortable, informed by several Staff about what to expect. Very Professional and Great Patient Care, can’t wait to go back… in 10 years!"
"Dr Chen took time to read my CT scan report and discuss several options to try."
"My experience was pleasant granted the procedure I was being seen for. Dr. Chen has a wonderful bedside manner and his team as well. The nurse was very professional yet personable, she ended up taking on the task of getting a line in me in spite of my "rolling veins". I Thank You!! My anesthesiologist was so reassuring... I am a cry baby when it comes to Night-Night time, he actually dapped away tears assuring me that I was in good hands. He was by my side as they wheeled me in; he doesn't know it but I took great comfort in his voice. Thank You for your kindness!! Now Dr Chen, he was very thorough explaining each step in detail and took great care in my slightly odd request. When I awoke and was coherent, Dr. Chen greeted me in recovery advising me of my result. Again, reassuring me that I did well & that I am healthy!! Side Note: for the patients.... OPT For the 24 Pill Cleanse, it makes the process so much more tolerable, I promise!!!"
"I love these people. They take good care of you and explain everything before they do it. If I need another gI I would definitely return there."
"It was quick and painless. I’m good for 5 years. All of the staff was very friendly."
"Excellent care all the way through. My second visit was as good as my first."
"My experience was pleasant granted the procedure I was being seen for. Dr. Chen has a wonderful bedside manner but I must mention his team as well. The nurse was very professional yet personable, she ended up taking on the task of getting a line in me in spite of my "rolling veins". I Thank You!! My anesthesiologist was so reassuring... I am a cry baby when it comes to Night-Night time, he actually dapped away tears assuring me that I was in good hands. He was by my side as they wheeled me in; he doesn't know it but I took great comfort in his voice. Thank You for your kindness!! Now Dr Chen, he was very thorough explaining each step in detail and took great care in my slightly odd request. When I awoke and was coherent, Dr. Chen greeted me in recovery advising me of my result. Again, reassuring me that I did well & that I am healthy!! Side Note: for the patients.... OPT For the 24 Pill Cleanse, it makes the process so much more tolerable, I promise!!!"
"Very smooth process from beginning to end."
"Everyone was nice, friendly, and explained each step of the procedure."
"Personable , Professionalism in Premium Health Care."
"This was an amazing staff and physician, all were friendly, caring, and supportive."
"First it was some of the best sleep I had lol. The staff, the dr, the anesthesiologist ALLLLL were knowledgeable, professional, with uplifting spirits that made my first Colonascophy calming! See yall in 10 years♥️"
"The Dr Chen and his staff are awesome and took very good care of me. Don't want to go anywhere else"
"Dr Chen and the entire staff were wonderful. I highly recommend them for any procedure."
"Very professional and efficient staff!"
"Very professional and informative staff. I had no concerns before during or after my procedure."
"From start to finish, the staff was amazing. Very attentive, knowledgeable and great bed side manner."
"Dr Chen was very kind and listened to all my concerns very nice facility."
"Quick and easy."
"Excellent"
"A very professional staff. The stay was fun. The professional service from each and every one in the staff awesome. The best prep instructions in everywhere. I am glad I met Endoscopy Center - East. My next appointment is in seven years and it is fair to say I will miss sharing time with them but, if I am OK I am Ok."
"Everything went as planned very professional staff from top to bottom."
"My experience was good. Staff was very nice."
"Everyone was friendly, informative and made me feel at ease."
"People were great, knowledgeable and quick. I didn't have to wait a long time like other Dr offices."
"It seems odd to type, but I had a great experience receiving my first colonoscopy. I had read a variety of negative things about how the procedure and preparation goes so I was not expecting a great experience. I was pleasantly surprised. The staff contacted me well in advance to provide guidance and explanation to make sure I understood all of my responsibilities during prep. On the day of the procedure I was greeted and checked in quickly, again receiving patient explanation of how the process would work. The nurse and orderly got all of the pre-procedure connections made and I was all set to go without any anxiety. The staff were all friendly and supportive. During the procedure two polyps were removed. The results and an explanation were provided by both Dr Chen and the nursing staff. I checked out quickly and got on my way. I had no post-op symptoms which suggests the polyp removal was done with skill and precision. I couldn't have asked for a better experience for a procedure that most find unpleasant or so I am told."
"The staff was really great and went above and beyond to make me as comfortable as possible. The procedure was smooth and better than I expected"
"Everyone in the office before and after my procedure were wonderful. Everything was explained before and after! Would definitely recommend!"
"The Best!"
"Very respectful and caring doctor."
"Everyone was very professional and very nice."
"Everyone was so caring and nice from the time I walked in until I left."
"I was treated very carefully and promptly. Easiest experience I have had."
"My latest colonoscopy was surprisingly smooth. After filling out the required forms, I waited less than half an hour before I was called to a room on the inside. The whole process was finished by 10 AM."
"I was very pleased with the experience I had here. The staff before and staff after every bit of assistance I needed. They procedure went as planned, and I did not have any Pain at all so I was very pleased."
"They were very nice and professional!"
"It was nice and easy"
"Great visit and professional made me feel comfortable!"
"This was my very first time having this procedure. I felt comfortable after I checked in at the front desk. The nurses were very helpful and professional, hence I felt that I was in safe hands. The procedure was surprisingly quick . Thanks to Dr Chen and the support staff."
"It is a great facility"
"The experience was excellent. The staff was friendly and comforting. Recommend this facility very highly"
"From receptionist (first impression) to the nurses(all of them) to the anesthesiologist and the guy directing me on the table to Dr Chen. All we’re very nice and professional. Put me at ease.Explained everything they were about to do. After procedure Dr Chen came over to explain what he found. Would give this office more stars if I could. I highly recommend this facility. Thank you all for a pleasant experience considering what I was there for. Ha ha."
"I was extremely happy with my visit. I was seen by the doctor more quickly than any other doctor's office I've been to. And, Dr. Chen was very friendly and so knowledgeable. Every person working in the office were so nice and very helpful."
"Staff was very nice and understanding to me."
"Staff was wonderful, receptionist set the tone for the whole experience, she was wonderful!"
"Very professional experience. Nurses were extremely supportive"
"Concerned, asked pertinent questions and very respectful. Extremely nice."
"The staff are very pleasant which certainly calms your fears about the procedure you are about to undergo."
"This was my first visit to Dr. Chen & it certainly won't be my last. He was kind, explained everything about my treatment plan to me & my husband & I left feeling like we had finally found someone who listened & provided me with help! I would absolutely recommend him to anyone who needs GI care. All of his office staff were great too!"
"Excellent care very friendly"
"The staff was great. Dr. Chen was thorough. Sara was great."
"Dr. Chan has given me two colonoscopies, and I am impressed by his professionalism and bedside manner."
"Profesional and courteous."
"Dr. Chen and his staff were very friendly and very professional. I can’t say enough about them, and I wouldn’t hesitate going back to them."
"Dr Chen and his staff are so nice and helpful. They explained everything to me and made my procedure quick add un-intimidating. The follow up call the day after my procedure was such a nice and personal touch too!"
"He is a very awesome man. He cares about his patients and wants to get to the root of the problem. I would recommend him to everyone I know."
"Very through with questions and details. Made visit giving time to answer any questions that I had."
"Dr. Chen has been performing my colonscopes many times throughout the years, and I trust him 100% with my health. He is extremely knowledgeable and his bedside manner is terrific!"
"Everyone was friendly and helpful. My procedure was done on time and the Dr. Chen was there to talk with me when i woke up. Great place, always same good service!"
"Entire staff was great. Couldn't have been any better, considering you go in nervous for a colonoscopy. The experience itself was good also and everyone cares about your concerns and comfort."
"Dr Chen is very professional and knowledgeable. He provides excellent care to his patients."
"Very professional. Gave me all my instructions before and it was easy to follow. The procedure was very quick"
"It's a friendly atmosphere where you need to go to take care of stomach issues and abdominal issues they're very friendly"
"Never a looked forward to event was handled by Dr. Chen and staff if a timely and professional fashion!"
"Very good service, everything was explained where I could understand and everyone was very professional."
"Cholonoscopy isn't fun but the prep was much easier than anticipated. Upon arrival the nurses were caring and informative. The procedures were done professionally and results well documented. Great experience."
"I've had Dr Chen 2 times in 6 years for colonoscopy. The office staff and nurses were all friendly. Recommended highly."
"My experience was very professional, yet caring. When it’s your health you want trained medical staff but you want staff who truly understand what you are going through emotionally and mentally. Dr Chen was wonderful and I highly recommend him."
"Overall the procedure was professionally handled by the doctor and nurses. However, I am still waiting to hear about the results of the exam."
"Very good doctor"